Fix issues importing postal service

If you're having problems downloading electronic mail from your erstwhile account into Gmail or if emails are missing or deleted after your import, follow the tips below.

If you only want new mail, set up automated forwarding instead.

Quick fixes to try first

If you're having problems importing your mail, try each of the steps below. After you try each one, bank check to meet if the problem is stock-still.

  • Check that you entered the right password.
  • Make sure the account y'all're trying to import from yet works.
  • Delete and then add back the email address you're importing from. Hither's how:
  1. On your computer, open Gmail.
  2. In the tiptop right, click SettingsSettings and then  Meet all settings.
  3. Click the Accounts and Import or Accounts tab.
  4. In the "Bank check postal service from other accounts" department, delete the email address yous're importing from, and then add it back.

If the above steps didn't work, check for problems with the program Gmail uses to get mail from other accounts.

Fix problems connecting to another account

Choose the type of account you're having problems importing from:

A different email provider

If you're having problems importing email from another email account, like Outlook or Yahoo, bank check your other email account'due south settings. Make sure:

  • The proper noun of the other email'south Popular server is the same equally the ane you entered in Gmail
  • The other email programme allows leaving messages on the server
  • The port is either 110 or 995

If filling in the correct info doesn't work or if your other provider doesn't provide POP access, contact the provider.

A dissimilar Gmail address

If you're having issues importing your mail service from another Gmail address, including one you got through piece of work, school, or another organization, try these steps.

Change your access settings

If you end Gmail from blocking certain apps and accounts, your import might get-go working. In the account yous're importing from, try assuasive admission to your account.

Check your Pop settings

Footstep 1: In the account y'all want to import from, cheque that you've prepare upwardly POP.

  1. On your figurer, open your email account.
  2. In the acme correct, click SettingsSettings and then See all settings .
  3. Open the "Forwarding and Popular/IMAP" tab.
  4. In the "POP Download" section, check that it says "Pop is enabled."

Step 2: In the account you want to import to, check your import settings.

  1. On your calculator, open up Gmail.
  2. In the pinnacle right, click SettingsSettings and then Encounter all settings .
  3. Open up the "Accounts and Import" tab.
  4. In the "Check mail service from other accounts" section, select the business relationship you're trying to import from.
  5. Brand certain you're using the post-obit settings:
    • Username: Your full electronic mail address (for case, yourname@yourdomain.com)
    • Password: Your Gmail password
    • Popular Server: pop.gmail.com
    • Port: 995
    • Leave a copy of retrieved bulletin on the server: Unchecked
    • E'er use a secure connectedness (SSL) when retrieving mail: Checked
  6. If yous aren't getting emails after 2 hours, check for other problems.

Other problems getting email

If y'all have i of the following problems, try once more later or go in touch with your other electronic mail provider:

  • Connection timed out
  • Connection reset
  • Emails arrive more than once
  • Emails get in in the incorrect order
  • Still getting new emails after you stopped an import

For the problems below, follow the steps. If the steps don't work, endeavour again later on or contact your other e-mail provider.

Read error

Delete or movement the oldest email that wasn't imported.

Empty line

Wait for an electronic mail that has a single period on a line past itself. Delete this email.

Too many messages on the other server

Your other account has more emails than Gmail is able to import. You tin:

  • Delete emails from your other inbox
  • Move some emails from your inbox into folders

Some emails don't arrive

Try searching for your postal service:

  1. On your computer, open up Gmail.
  2. In the search bar at the summit, enter "in:anywhere" and so your search terms.
  3. Press Return or Enter.

You tin also check folders in your other email account for mail that didn't import.

Tin can't find emails after import

If some of your emails are missing after yous imported them, follow the steps below. After you attempt each step, cheque to see if the trouble is fixed.

Step 2: Check the size of your email

Gmail can't import emails that are 150 MB or bigger, including any attachments.

Hither'southward how to search Gmail for emails by size:

  1. Open up Gmail.
  2. In the search box:
    • To search for emails by size, enter size: followed by the size in bytes. For case: size:meg
    • To search for emails bigger than a sure size, enter larger: followed by the size in bytes. For case: larger:10M
    • To search for emails smaller than a sure size, enter smaller: followed by the size in bytes. For example: smaller:10M

To check the size of an email from a dissimilar provider, similar Outlook or Yahoo, refer to the other provider's customer support.

Still having problems

If you still have problems, bank check your business relationship settings, contact your third-party email provider, or post a question in the Gmail Assistance Forum.

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