Cant Upload Encrypted App Signing Private Key
Purpose:Recovering a missing private fundamental in IIS environment.
For Microsoft II8
(Jump to the solution)
Crusade:
Entrust SSL certificates practice not include a private fundamental. The private fundamental resides on the server that generated the Certificate Signing Asking (CSR). When installed correctly, the Server Certificate will friction match up with the private key as displayed beneath:
If the private key is missing, the circled message indicating a expert correspondence with private cardinal will be missing as shown here:
A missing private key could hateful:
- The certificate is non being installed on the aforementioned server that generated the CSR.
- The pending request was deleted from IIS.
- The certificate was installed through the Document Import Wizard rather than through IIS.
In this technote nosotros practise non talk over how to determine the reason the individual key is missing. Select the link corresponding to each reason listed above for more than information.
At that place's a video for this guide. Picket the video here.
Use the following steps to add the Certificates snap-in:
1. Click Start, and then search for Run.
ii. Blazon in mmc and click OK.
iii. From the File menu, choose Add/Remove Snap-in.
4. Select Certificates and and so Add together.
v. Cull the Computer account pick and click Next.
six. Select Local Estimator and then click Stop.
7. Click Close, then click OK. The snap-in for Certificates (Local Computer) appears in the console.
Apply the following steps to import your Server Certificate into the Personal certificate shop. If the Server Certificate has already been imported into the Personal store, you may skip this footstep.
From the MMC console opened in the above steps:
1. Aggrandize the Certificates (Local Figurer) tree in the left preview console.
2. Correct-click Personal and select All Tasks > Import.
3. The Document Import Wizard appears. Click Next.
4. Browse to the location of your Server Certificate file and click Next.
5. Select Place all certificates in the post-obit store and click Adjacent.
6. Click Finish to consummate the Certificate Import Wizard.
7. A dialog box appears indicating the import was successful. Click OK.
Utilize the following steps to recover your private key using the certutil command.
i. Locate your Server Certificate file by opening Microsoft Net Information Services Director, and then on the correct side select Tools > Internet Data Services (IIS) Manager.
2. Once in IIS Manager, select your server, and so on the correct side, Server Certificates. You will see all certificates currently on that server. Curlicue over the document you are trying to install, correct click, and so select View.
3. There, you can view the certificate information. Equally you can encounter, there is no indication of a proficient correspondence with the private cardinal.
four. Click the Details tab. Write down the serial number of the certificate.
5. We will need to recover the private cardinal using a command prompt. In society to recover the key, we must practise and so using command prompt equally an ambassador. To do so, slick Start, then on and then open all App. Under Windows Organisation, find Command Prompt. Correct click Command prompt and and then Run as administrator. Confirm the action and continue.
6. Brand sure y'all are on the right directory in control prompt.
e.g., if your server directory is "c:/users/srv2012_r2_std_x64", on the control line type "cd c:/users/srv2012_r2_std_x64". Notation that "cd" is the control used to alter directories in command prompt.
7. Now that nosotros are in the correct place, enter the post-obit command at the prompt: certutil –repairstore my <serial number>where <serial number> is the serial number obtained in Step 2 with spaces removed.
eight. If Windows is able to recover the individual primal, y'all see the message:
CertUtil: -repairstore command completed successfully.
If your private key was recovered successfully, your Server Certificate installation is complete.
If the private key was not recovered successfully, yous will need to generate a new Certificate Signing Request and submit it to Entrust to have your certificate re-issued, or re-outcome the document using your ECS Enterprise business relationship.
Bank check that your Certificate has been successfully installed by testing it on theEntrust SSL Install Checker .
If yous have whatever questions or concerns please contact the Entrust Certificate Services Support department for further assistance:
Hours of Functioning:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll gratuitous): 1-866-267-9297
Outside North America: 1-613-270-2680 (or come across the list below)
NOTE:It is very of import that international callers dial the UITF format exactly equally indicated. Practice not dial an extra "1" before the "800" or your telephone call will not exist accepted as an UITF toll gratuitous call.
| Land | Number |
| Commonwealth of australia | 0011 - 800-3687-7863 1-800-767-513 |
| Austria | 00 - 800-3687-7863 |
| Belgium | 00 - 800-3687-7863 |
| Denmark | 00 - 800-3687-7863 |
| Finland | 990 - 800-3687-7863 (Telecom Republic of finland) |
| France | 00 - 800-3687-7863 |
| Germany | 00 - 800-3687-7863 |
| Hong Kong | 001 - 800-3687-7863 (Phonation) |
| Ireland | 00 - 800-3687-7863 |
| Israel | 014 - 800-3687-7863 |
| Italy | 00 - 800-3687-7863 |
| Nihon | 001 - 800-3687-7863 (KDD) |
| Korea | 001 - 800-3687-7863 (Korea Telecom) |
| Malaysia | 00 - 800-3687-7863 |
| Netherlands | 00 - 800-3687-7863 |
| New Zealand | 00 - 800-3687-7863 0800-4413101 |
| Norway | 00 - 800-3687-7863 |
| Singapore | 001 - 800-3687-7863 |
| Spain | 00 - 800-3687-7863 |
| Sweden | 00 - 800-3687-7863 (Telia) |
| Switzerland | 00 - 800-3687-7863 |
| Taiwan | 00 - 800-3687-7863 |
| Great britain | 00 - 800-3687-7863 |
Source: https://www.entrust.com/knowledgebase/ssl/what-are-the-steps-to-recover-the-private-key-of-an-ssl-certificate-in-an-iis-environment
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